Massey Hall’s Camera Policy will vary depending on the presenter/artists requests. If you would like information about a specific event at Massey Hall please contact the Front of House Department at 416-363-7624 ext. 222. Professional Cameras (cameras with a detachable lens) are strictly prohibited inside the auditorium. For Media enquiries please contact our Publicity Manager at 416 593 4822 ext 318. Massey Hall can accommodate patrons in wheelchairs, with walkers and scooters. Please inform the ticket seller of any accessibility accommodations needed when you purchase tickets. Please note that accessible seating at Massey Hall is located on the main floor only. Access to the Balcony and Gallery are by stairs only. Massey Hall is pleased to offer Advanced Seating Service to people with disabilities. This service allows patrons with disabilities to enter the Hall and take their seats before the main doors open. Please contact the House Manager for more information at 416 363 7624 ext. 222.

Blind and Visually Impaired Patrons Service animals are welcome. We encourage patrons to notify the box office of this in advance at time of ticket purchase so that we are best able to accommodate. Please call the Box Office at 416-593-4822 for more information. FM systems are available out of Coat Check at Massey Hall at no additional cost. Quantities are limited and given on a first come first serve basis. Obus Forme Back Supports These special back supports fit comfortably in the concert seats at Massey Hall and are available out of Coat Check at no additional cost. Booster Seats are available out of Coat Check at Massey Hall at no additional cost. Quantities are limited and given on a first come first serve basis. Please note concert seats in the Gallery do not accommodate a booster seat. Please be considerate of those in the audience who may have allergies and/or multiple chemical sensitivities and refrain from wearing cologne and perfume or other scented products.

Learn more about Multiple Chemical Sensitivities Medical Emergencies & First Aid Certified First Aid, Cardio-Pulmonary Resuscitation (CPR) Automated External Defibrillator (AED) service providers are on duty for every event. Please contact any usher if these services are required. Accessible Customer Service Plan View the Accessible Customer Service Plan Coat Check & Concessions Coat Check is currently closed due to construction for Phase One of the Massey Hall Revitalization Project. We thank you for your patience and understanding. Bars and concessions provide a full array of premium alcoholic and non-alcoholic beverages and light snacks, such as cookies, biscotti, chocolate bars, candies, ice cream bars. Bars and concessions accept credit and debit. There are no bank machines located inside Massey Hall. Locations: Centuries (Lower Level), Balcony Bar (Balcony Level) Food and beverage items purchased off-site are not permitted in the venue.

Normally, only bottled water may be taken into the auditorium, however, if a "stadium endorsement" is in effect for a particular performance, alcoholic beverages will also be permitted.Snacks should be consumed in the lobby area.sandqvist backpack hege To check for articles left at Massey Hall, please call (416) 363-7624 ext. 222 during business hours.otter backpack by benson lee There is no dress code for concerts at Roy Thomson Hall or Massey Hall. ibira backpackMost patrons wear business clothes or casual clothes, but you'll see everything from jeans and khakis to cocktail dresses and tuxedos.aafc backpack

Following universal concert etiquette serves to provide the best possible listening environment for you, your fellow audience members and the performers on stage. Your consideration for fellow patrons and performers, by not causing any distraction that will disturb the atmosphere of the concert, will ensure everyone's full enjoyment of the live performance.bobby abley backpack Please turn off your cell phones, pagers, watch-alarms before entering the auditorium.tf2 backpack ios Use of cameras, video-audio recording devices in the auditorium is strictly prohibited. If you are a latecomer or leave the auditorium during the performance, you will be seated at an appropriate break in the performance, as determined by the conductor or guest artist. Please refrain from quiet conversations, whispers, singing, and humming and crinkly candy wrappers as the acclaimed acoustics of this auditorium carry your conversation and disruptions all the way to the stage as well as to the patrons around you.

Leaning forward or standing will impair the sightlines of other patrons. Please be considerate of those behind you. For your safety, please remain seated until the performance has ended and the house lights have been turned on. Not all performances are suitable for young children. Babes-in-arms and children under 5 may not be admitted, based on the wishes of the performer and/or the nature of the performance. Please check with Box Office Customer Service Representatives prior to purchasing your tickets Venue Alcohol Policy for Patrons View Alcohol Policy For Patrons What is a Late Call? The artist or conductor will usually set an appropriate time or times when late-comers may be seated. How early should I arrive? We suggest you allow plenty of time for your arrival before a concert start time. Rush hour traffic as well as patrons attending other nearby venues can cause traffic delays. The lobby doors, Centuries Bar and the Music Store Merchandise Area open approximately one hour before every performance and the auditorium door open approximately 30 minutes before the performance.